Shipping

• Where: all 50 US states, plus APO and FPO addresses. International shipping is not available yet. Join our newsletter to hear when it is.
• Cost: free on orders over $50. Under $50, a flat $5.95.
• Speed: orders placed before 2 PM Central on a business day ship the same or next business day from Texas. Delivery is typically 2 to 5 business days by USPS or UPS.
• Tracking: you get a tracking number by email the moment your order ships.
• Packaging: plain, discreet packaging. The box does not say what is inside.
• Heat: minoxidil is stable at normal temperatures. In very hot months we add an insulating liner at no extra cost.

Returns

We want you to be happy with what you bought. Here is how returns work.

• 30 day window: email hello@hairfren.com within 30 days of delivery with your order number and the reason.
• Unopened products: full refund in the same cryptocurrency you paid with (or USDC), at the USD value of your order, once we receive the item.
• Opened minoxidil: for safety reasons we cannot resell opened topical products, so we do not take them back. If you had a bad reaction or the product did not work for you, tell us anyway. We will usually offer a one time refund or store credit on your first bottle because we would rather you try with confidence.
• Hair fibers: wrong shade? Email us within 30 days and we will send the right shade and a prepaid label for the unopened one.
• Gummies: unopened bottles can be returned. Opened bottles cannot, for food safety reasons.
• Damaged or wrong item: send a photo within 7 days. We replace or refund immediately and you keep the damaged item, no need to ship it back.

Refund timing

Refunds are sent within 2 business days of approval to the wallet address you give us. Crypto refunds usually arrive within the hour. We cover the network fee on refunds.

Cancellations

Email us right away if you need to cancel. If the order has not shipped yet we will cancel and refund in full. If it has already shipped, follow the return steps above.

How you pay

Crypto only, no cards. HairFren accepts Bitcoin (BTC), Litecoin (LTC), Monero (XMR), Ethereum (ETH), Solana (SOL) and USDC, plus supported tokens on Base, Solana and Ethereum. Connect your wallet and pay with an eligible token you already own, or pay BTC, LTC or XMR by scanning a QR code or sending to a payment address. Token availability depends on liquidity and a working payment route, so not every token is guaranteed to be supported.

Questions

Email hello@hairfren.com. A real person replies, usually within one business day.