Questions, answered straight.
Everything we get asked about minoxidil, fibers, gummies, prescription strength, shipping and returns. Can’t find it? Ask us, a person replies.
Minoxidil basics
What is minoxidil and how does it work?
Minoxidil is the only over-the-counter drug approved by the FDA to regrow hair. It widens the small blood vessels around hair follicles and pushes more follicles into the growth phase, so hairs grow longer and thicker instead of fine and short. It was first a blood pressure pill; hair growth was the side effect that became the product.
Is HairFren 5% the same as Rogaine?
Same active ingredient (minoxidil) at the same FDA-approved strength (5%). Rogaine is a brand name. What differs is the price and, in our case, the instructions.
Liquid or foam?
Both HairFren minoxidil products are liquid topical solutions with an exact 1 ml dropper. The men’s 5% is used twice a day. The women’s 5% is used once a day along the part. Foam exists from other brands and some people prefer it, but liquid is the most studied form and the dropper makes the dose exact.
How long until I see results?
Less shedding by month 3, visible thickening by month 6, full result by month 12. Women often take 6 to 9 months to see density. Judge by photos, not the mirror.
Why am I losing MORE hair after starting?
Weeks 2 to 8 you shed more. Old, weak hairs fall out to make room for new ones. It is the most common reason people quit, and quitting then throws away the progress. If shedding continues past month 3 or comes in clumps, see a doctor.
Does it work on a receding hairline?
Best on the crown and top of the head. Temples and hairline respond less, though many people see some improvement.
What happens if I stop?
New growth goes within a few months. Minoxidil works while you use it. Think of it like brushing your teeth, not a course of antibiotics.
Can I use it once a day instead of twice?
For men’s 5% liquid, twice a day is the studied dose; once is better than nothing but slower. Women’s 5% is dosed once a day.
Can women use the men’s 5%?
Both are 5% minoxidil, so the active ingredient is the same. The difference is the schedule: the women’s product is dosed once a day, the men’s twice. Using the men’s twice daily schedule raises the chance of unwanted facial hair in women, so we recommend women stick to once a day. The FDA approved over the counter options for women are 2% solution twice a day and 5% foam once a day; 5% solution once a day is widely used and recommended by many dermatologists but is not the labeled use, so ask your doctor if unsure.
What is the difference between 5%, 15% and 3%?
5% is the over-the-counter strength and where everyone should start. 15% (men) and 3% liquid (women) are compounded strengths that need a prescription and a pharmacy. We offer those through a partner pharmacy waitlist, not for direct sale.
Using it right
How do I apply the liquid?
Dry scalp. Fill the dropper to 1 ml. Part the hair, drop along the part, move an inch, repeat over the thinning area. Spread with fingertips. Wash hands. Let it dry 2 to 4 hours. Morning and evening. The full picture guide is on the product page.
How do I apply it?
Dry scalp. Fill the dropper to the 1 ml line. Part the hair along the center and place drops along the skin, move the part an inch and repeat until the ml is gone. Spread with a fingertip, wash your hands, let it dry about 20 minutes, style as usual. Women: once a day. Men: morning and night.
Wet or dry hair?
Dry scalp, always. Damp hair is fine, but the scalp itself should be dry so the product isn’t diluted and doesn’t run.
Can I use hair products, hats or hairspray?
After it dries, yes. Give it about 20 minutes to dry and 4 hours before washing. Hat on wet minoxidil just wipes it off.
I missed a dose. Double up?
No. Just take the next one. Doubling absorbs more into the body and doesn’t speed anything up.
Can I use a derma roller with it?
Yes, and studies show it roughly doubles the response. 1.0 to 1.5 mm, once a week, light pressure. Wait 24 hours after rolling before applying minoxidil to that area.
Can I use it with ketoconazole shampoo, finasteride or other treatments?
Ketoconazole shampoo twice a week pairs well and helps with flaking. Finasteride is a prescription conversation with your doctor. Tell your doctor everything you use on your scalp.
My scalp is itchy or flaky.
Common in month 1, usually from propylene glycol drying the scalp. Ketoconazole shampoo helps. Apply to a fully dry scalp. If it persists past month 2, use less per application or see a doctor.
I’m getting hair on my forehead or cheeks.
Product is running onto the face or you’re touching your face with it on your hands. Use 1 ml, let it dry before lying down, wash hands. It fades within weeks of fixing the cause.
Safety and who should not use it
Who should not use minoxidil?
Anyone with heart disease, irregular heartbeat or uncontrolled blood pressure; anyone pregnant, breastfeeding or trying to conceive; anyone under 18; anyone with a broken, sunburned, inflamed or infected scalp; and anyone with sudden or patchy loss (that needs a doctor first).
What side effects should make me stop?
Dizziness or lightheadedness, fast or pounding heartbeat, chest pain, swelling of hands, feet or face, sudden weight gain, fainting, or unwanted hair on the face or body. Stop and see a doctor.
Is it safe with blood pressure medication?
Ask your doctor before starting. Minoxidil absorbs through skin and was originally a blood pressure drug.
Is it dangerous for pets?
Yes, seriously. Minoxidil is toxic to dogs and cats even in small amounts. Keep bottles locked away, wash hands after applying, keep pets off your pillow until the scalp is dry, and clean any spill fully.
Is it safe during pregnancy?
No. Stop at least a month before trying to conceive. Not for use while pregnant or breastfeeding.
Do you give medical advice?
No. We explain how products work and how to use them. Whether a product is right for you is a question for your doctor or pharmacist, and we mean that.
Hair fibers
What are hair fibers?
Tiny keratin fibers (the protein hair is made of) with a static charge, so they cling to your existing hair. Shake them over a thin area and the scalp disappears. They hide thinning; they don’t grow hair.
How do I pick a shade?
Match your hair at the roots, not the ends. Between two shades, go darker. Darker blends into the scalp shadow; lighter shows.
Can people tell?
Not from normal distance. Light layers are the secret. One heavy dump looks like paint.
Do they stay on? Sweat, wind, rain?
Wind and sweat yes, especially with a light mist of hairspray. Heavy rain or swimming washes them out. One shampoo removes them completely.
Can I use fibers with minoxidil?
Yes, most people do. Minoxidil at night, let the scalp dry, fibers in the morning after styling.
Do fibers work on a fully bald spot?
They need some hair to grip. Thinning yes, smooth bald skin no.
Gummies and supplements
Will gummies regrow my hair?
No supplement does that and we won’t claim it. They support healthy hair by covering the nutrients it is built from (biotin, zinc, vitamins). If your diet is already great, you may not notice much. For regrowth, see minoxidil.
How much biotin is in them?
5,000 mcg per two gummies, plus zinc and 8 vitamins. Full Supplement Facts are on the product page.
Can biotin affect blood tests?
Yes. High-dose biotin can skew thyroid and heart lab results. Tell your doctor you take it and pause 2 to 3 days before a blood draw.
Are they vegan?
Yes. Pectin, not gelatin. Gluten free, no artificial colors.
Prescription strength (15% and 3%)
Why can’t I just buy the 15%?
Because it is a compounded prescription drug. Only a licensed prescriber can prescribe it and only a licensed pharmacy can make and ship it. Any website selling 15% to you directly is breaking the law and you have no idea what is in the bottle.
So how do I get it?
Join the waitlist on the product page. When our pharmacy partnership is live in your state, you do a short online consultation with a licensed prescriber. If approved, the pharmacy compounds it and ships it to you.
Do I need to try 5% first?
Prescribers usually want to see 6 months of consistent 5% use before stepping up. It is also just good practice: most people never need more.
Is HairFren selling the prescription product?
No. HairFren does not manufacture, compound, sell or ship prescription drugs. The waitlist is free, with no obligation, and is not an offer to sell.
When will it be available?
State by state as the partnership goes live. We email the waitlist. No date promises.
Shipping
Where do you ship?
United States only for now, including PO Boxes and APO/FPO. International is not available yet.
How fast?
Orders ship in 1 to 2 business days from Texas. Standard delivery 2 to 5 business days, flat $5.95, free over $50. Priority 1 to 3 days, $9.95.
Do I get tracking?
Yes, every order. The link is in your shipping email.
Is the packaging discreet?
Plain padded mailer. The return address says HairFren, nothing about what is inside.
My package is late or lost.
If tracking stalls 10 business days past the expected date, email us and we file a claim and reship or refund. If it says delivered and you don’t have it, check neighbors and the carrier first, then email us.
Orders, returns and payment
What payment methods do you take?
Crypto only, for now. HairFren accepts Bitcoin (BTC), Litecoin (LTC), Monero (XMR), Ethereum (ETH), Solana (SOL) and USDC, plus supported tokens on Base, Solana and Ethereum. Connect your wallet and pay with an eligible token you already own, or pay BTC, LTC or XMR by scanning a QR code or sending to a payment address. Token availability depends on liquidity and a working payment route, so not every token is guaranteed to be supported.
We take crypto only, no cards. Chargeback fraud nearly sank us once, and the cost of it would have ended up in our prices. Crypto lets us keep prices low and ship fast, and your bank never sees what you bought. If you have never paid with crypto, our checkout walks you through it in about two minutes.
Can I return a product?
Unopened and sealed, within 30 days of delivery, full refund of the product price. Opened topical products can’t be returned for hygiene reasons, but if something caused a reaction, email us within 30 days and we’ll work it out.
Something arrived damaged or leaking.
Email hello@hairfren.com within 7 days with a photo and your order number. We replace or refund, including shipping, no return needed.
Can I cancel an order?
Any time before it ships, full refund. After it ships, the unopened-return policy applies.
Do you sell wholesale?
Barbershops, salons, clinics and pharmacies: use the contact form and pick “Wholesale or partnership.”
How do I reach a person?
hello@hairfren.com or the contact form. We reply within one business day, Monday to Friday.
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