Legal

Privacy Policy

Last updated: November 11, 2026

HairFren (“we”, “us”, “our”) operates hairfren.com. This policy explains what information we collect, why we collect it, and the choices you have. We keep it in plain English on purpose.

What we collect

Order information: name, shipping address, billing address, email, phone (optional), and the products you buy. We need this to ship your order and send receipts.
Payment information: we accept cryptocurrency only. We see the public wallet address and transaction ID used to pay, which are public on the blockchain by design. We never have access to your wallet or private keys and we do not collect card numbers.
Account information: if you create an account, we store your login email and order history.
Newsletter signup: your email address and the date you subscribed. We only add you if you ask us to.
Waitlist and contact forms: what you type into the form, your email, and the time it was sent.
Technical data: IP address, browser type, pages viewed, and referring site. Collected by our server logs and analytics so the site works and so we can fix problems.

How we use it

To process and ship orders, and to send order updates.
To answer your messages and support requests.
To send our newsletter if you subscribed. Every email has an unsubscribe link.
To notify you about prescription strength availability if you joined a waitlist.
To keep the site secure, prevent fraud, and understand which pages are useful.

What we do not do

We do not sell your personal information.
We do not share your data with advertisers for their own use.
We do not send marketing email unless you opted in.

Who we share data with

Only service providers that help us run the store, and only what they need: our crypto payment processor, shipping carriers (USPS, UPS), our email delivery service, our web host, and our analytics tool. For prescription strength products, if you choose to be referred to a licensed partner pharmacy or telehealth provider, you will share your information directly with them under their own privacy policy.

Cookies

We use cookies that are necessary for the cart and checkout to work, plus a small number of analytics cookies to count visits. You can block cookies in your browser. The store will still work, but the cart may not remember items between visits.

How long we keep data

Order records are kept for as long as required for tax and accounting purposes (typically 7 years). Newsletter emails are kept until you unsubscribe. Contact form messages are deleted after 24 months.

Your rights

You can ask us to show you, correct, or delete the personal information we hold about you. If you live in California, you have rights under the CCPA, including the right to know and the right to delete. If you live in the EU or UK, you have rights under the GDPR, including access, correction, erasure, and portability. To exercise any of these, email hello@hairfren.com. We respond within 30 days.

Children

Our products are for adults 18 and over. We do not knowingly collect information from anyone under 18.

Security

The site is served over HTTPS, our server is firewalled and monitored, and access to order data is limited to people who need it to do their job. No system is perfect, so if you believe your data has been exposed, contact us right away.